Overview

UX to Help Make More Informed Decisions
HC Patient Tracking™ keeps everyone aware and informed, helping teams make critical decisions during an emergency. Give incident commanders, transport coordinators, and hospitals heightened situational awareness via a mobile device, laptop, or desktop computer. Hospitals can be better prepared to receive new patients, move current patients, and ensure proper staffing and availability of medical supplies.

Removing the Complexity
When a large-scale emergency, natural disaster, or mass casualty incident occurs, tracking the movements of people is a critical part of coordinating an effective response. Critical decisions need to be made and executed with precision. Relying on phone calls and paper alone to collect and share information can cost time and lives. HC Patient Tracking™ allows the user to seamlessly track and manage patient tracking. The software adapts to your patient movement protocols, giving you the versatility to improve emergency department patient flow — and tracking generally — in your specific and unique setting.

This custom software allows first responders to gather vital patient data in the field, sharing it in near-real-time with other agencies and healthcare facilities – creating a more efficient patient care process from transport to treatment to discharge.

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My Role

UX Research

• User Research:

  • Conducting in-depth user research to understand the needs, challenges, and workflows of various stakeholders, including healthcare professionals, incident commanders, transport coordinators, and hospital staff.

  • Identifying pain points in the existing emergency response systems and gathering insights to inform the design process.

• Information Architecture:

  • Designing the information architecture of the custom cross-platform mobile app to ensure intuitive navigation and efficient access to critical information during emergency situations.

  • Organizing content and features to match the mental models of users and facilitate quick decision-making.

• Wireframing and Rapid Prototyping:

  • Developing wireframes and interactive prototypes for the HC Patient Tracking™ module to visualize the user interface and gather early feedback from stakeholders.

  • Iterating on designs based on user feedback and usability testing.

• Usability Testing:

  • Planning and conducting usability testing sessions with representative users and stakeholders to validate design decisions and identify areas for improvement.

  • Analyzing usability test results and making data-driven recommendations for refining the user interface.

UX Design

Accessibility and Inclusivity:

• Ensuring that the mobile app is designed with accessibility in mind, considering the needs of users in high-stress situations and individuals with diverse abilities.

• Conducting usability testing with individuals with different accessibility needs to verify the effectiveness of design choices.

• Collaboration with the Development Team:

  • Collaborating closely with the development team to ensure that the design vision is implemented accurately and that the user experience aligns with the intended design.

  • Providing design specifications and assets to facilitate the development process.

• Iterative Design Process:

  • Embracing an iterative design process, incorporating feedback from stakeholders, end-users, and other team members to continuously improve the user experience.

  • Being adaptable and responsive to evolving requirements and challenges during the development lifecycle.

• Documentation:

  • Creating comprehensive design documentation, including style guides, interaction guidelines, and design rationale, to support the implementation and future updates of the software.